Frequently Asked Questions

Do you provide airport transfers? What is the schedule and cost of airport transfers?

We offer free shuttle service to and from the airport as follows:

  • Hotel-Airport: From 7:00am to 10:30pm (from 7:30am on Saturdays and Sundays)
  • Airport-Hotel: From 8:00am to 10:45pm.

This service operates on request and is subject to availability. Please contact the hotel to arrange your pick-up at the airport once you are leaving the Terminal.

Phone: +34 91 206 34 10

Approximate taxi fare 30€.

OK RENT A Car shuttles are available for Crowne Plaza Madrid Airport customers.

Can we leave the car at the hotel?

If you want to leave your car until your return, please check with reception for availability and rates:

  • Phone: +34 91 206 34 10
  • email: recepció

What are the check-in and check-out times?
  • Check In: 3:00pm
  • Check out: 12:00am
  • Minimum age to check-in: 18 years old
  • Possibility to extend check-out time if you are a member of IHG Rewards Club
What credit cards are accepted?

American Express, Diners Club, Master Card, Visa.

Do you have a place to leave the luggage at the hotel?

Yes, we have a free luggage room for you to move around comfortably.

Does the hotel have WI-FI and what is the price?

The hotel has a wifi zone (high speed internet) in all its facilities, both in rooms and common areas and meeting rooms. It is totally free of charge.

Does the hotel have adapted rooms?

Yes, the hotel has 3 adapted rooms and preferential and signposted parking. Guide animals are also allowed with certificates.

What is the standard for pets?

Pets are not allowed in the hotel, only certified guide dogs.